Shipping Policy

Effective September 11, 2026. SOHIMI provides private, trackable shipping from the most suitable available fulfillment location for each order.

Discreet Packaging

Product names and intimate item details are not printed on the outside of the package. Depending on the carrier and fulfillment method, an order may arrive in plain packaging, standard carrier packaging, or standard Amazon packaging. The shipping label contains the information required for delivery.

Billing Privacy

What will appear on my card or bank statement?

Your card or bank statement shows a merchant or payment-processor descriptor rather than the names of the products in your order. Depending on the payment method, processor, and issuing bank, it may appear as SOHIMI, a shortened merchant name, or the payment provider's descriptor. We cannot guarantee the exact wording across every payment method.

If you do not recognize a charge, contact [email protected] with your order number, transaction date, and amount so we can help identify it.

Processing and Estimated Delivery

Order processing time and the available shipping service are shown at checkout when available. After dispatch, local or regional delivery is generally estimated at 2–8 business days. Cross-border delivery is generally estimated at 5–20 business days.

These are estimates rather than guaranteed delivery dates. Inventory location, destination, carrier conditions, customs processing, holidays, severe weather, and other events outside our reasonable control can affect delivery.

Carriers and Tracking

Carriers may include Amazon Logistics, UPS, USPS, DHL, local postal services, or another available service. When tracking is available, the shipping confirmation email will include a tracking number or tracking link. A carrier may need additional time after its first scan before tracking events appear.

Shipping Charges

Shipping charges and any free-shipping threshold vary by destination and current promotion. The final charge and any available free-shipping offer are displayed in the cart or at checkout before payment.

Fulfillment Locations

Orders may ship from fulfillment locations in the United States, Germany, Japan, China, or another available region. We use a local or regional location when practical; if local stock is unavailable, an order may ship from another location.

Addresses, Customs, and Delivery

Customers are responsible for providing a complete and accurate delivery address. Contact [email protected] immediately if an address needs to be changed. We can change it only before fulfillment or dispatch.

International orders may be subject to customs duties, import taxes, or local fees. Any amount shown and collected at checkout will be identified there. Other charges imposed by a destination authority are the customer’s responsibility unless applicable law requires otherwise.

7-Day Delivery Issue Promise

Report a wrong, missing, visibly damaged, or non-functioning-on-arrival item to [email protected] within 7 calendar days after delivery. Keep the product, packaging, and shipping label while we review the claim. We may request photos, a short video, or other reasonable evidence.

For an approved delivery issue, SOHIMI will provide an appropriate replacement, reshipment, or refund and will cover reasonable standard shipping costs required to resolve the claim.

Returns

Preference returns are available for eligible unopened items requested within 30 calendar days after delivery. Full conditions are in our Returns, Refunds & 1-Year Limited Warranty Policy.