SHIPPING POLICY
Our goal is to offer reliable, private, and efficient shipping options wherever possible. We deliver to customers across multiple regions every day and work to provide a smooth fulfillment experience from checkout to delivery.
Discreet Packaging & Order Privacy
Your privacy is a priority. Sohimi orders are prepared with discreet fulfillment in mind. The outside of the package does not display product names, item descriptions, or details of what you ordered.
- Neutral outer packaging: Depending on the fulfillment method, your order may arrive in standard carrier packaging, standard Amazon packaging, or plain shipping materials.
- No visible item details: Product names and item details are not printed on the outside of the package.
- Delivery label only: The shipping label includes only the information required for delivery, such as the recipient address and carrier details.
- Private support: If you have a delivery or privacy concern, contact us as soon as possible at [email protected].
Shipping Time
The time frame of order delivery is divided into two parts:
- Processing time
- Shipping time
- Shipping methods may include UPS, USPS, Amazon Logistics, DHL, local postal services, or other available carriers depending on your region and fulfillment method.
- Shipping fees and free-shipping thresholds may vary by destination and current promotion. Final shipping cost is calculated at checkout.
Warehouse & Fulfillment Notes
We have warehouses in the United States, Germany, Japan, China, and other fulfillment locations. When possible, orders are shipped from a local or regional warehouse first. If local inventory is unavailable, your order may be fulfilled from another warehouse.
Note: Delivery time may vary by product availability, delivery address, carrier, customs processing, holidays, and regional warehouse status.