Returns, Refunds & 1-Year Limited Warranty

Effective September 9, 2026. This policy applies to purchases made directly from sohimi.com. Orders placed before this date remain eligible for any stronger rights stated at the time of purchase. Nothing in this policy limits rights that cannot be excluded under applicable law.

Policy at a Glance

• 30-Day Unopened Returns: Request a return within 30 calendar days after delivery. The product must be unopened, unused, in its original packaging, and have every hygiene seal intact.
• 7-Day Delivery Issue Promise: Report a wrong, missing, visibly damaged, or non-functioning-on-arrival item within 7 calendar days after delivery.
• 1-Year Limited Warranty: Eligible SOHIMI-branded rechargeable and electronic devices are covered for defects in materials or workmanship for one year from the original purchase date.

Order Cancellations

Contact [email protected] as soon as possible. We can cancel and fully refund an order only before it has been fulfilled or dispatched. After dispatch, an order cannot be cancelled, but an eligible unopened item may be returned under the policy below.

30-Day Unopened Returns

You may request a preference-based return within 30 calendar days after the carrier records delivery. To qualify, the item must be unopened, unused, in its original packaging, and have all hygiene seals intact. Include your order number or other proof of purchase.

Because these are intimate wellness products, opened, unsealed, or used items cannot be returned for preference reasons. A verified defect remains eligible for the delivery-issue or limited-warranty process.

For an approved preference return, SOHIMI covers reasonable standard return shipping. You do not pay to send an eligible item back. Original shipping charges, expedited-shipping charges, package-protection fees, customs duties, and taxes that cannot be recovered are not refundable. SOHIMI does not charge a restocking fee.

Gift cards, opened lubricants or consumables, personalized items, mystery boxes, and items clearly marked “Final Sale” are not eligible for preference returns. This exclusion does not remove any rights that apply to defective, damaged, or misdescribed goods.

7-Day Delivery Issue Promise

Contact us within 7 calendar days after delivery if an order is wrong, incomplete, visibly damaged, or a device does not function on arrival. Keep the product, packaging, and shipping label while we review the claim. We may request photos, a short video, or other reasonable information needed to verify the issue.

For an approved delivery issue, SOHIMI will provide an appropriate replacement, reshipment, or refund and will cover reasonable standard shipping costs required to resolve the claim.

1-Year Limited Warranty

SOHIMI-branded rechargeable and electronic devices are covered by a 1-Year Limited Warranty from the original purchase date against defects in materials or workmanship that affect normal product function.

To make a claim, contact [email protected] with your order number, product name or SKU, a description of the problem, and clear photos or video when reasonably requested. We may first provide troubleshooting steps. For an approved claim, SOHIMI may repair or replace the product. If a suitable replacement is unavailable, we may provide a refund or store credit as appropriate.

This limited warranty does not cover normal wear, cosmetic deterioration that does not affect function, accidental damage, misuse, incorrect charging, use outside the product’s stated water-resistance rating, unauthorized modification or repair, loss or theft, or damage caused by improper cleaning, storage, or incompatible lubricants. Non-electronic products and consumables remain covered for delivery errors or defects reported under the 7-Day Delivery Issue Promise and any rights required by applicable law.

If we replace a product, the warranty period continues from the original purchase date. When SOHIMI requires a physical return for an approved covered claim, we will provide return instructions and cover reasonable standard return and replacement shipping.

How to Start a Return or Claim

Email [email protected] before sending anything back. Include your order number and the reason for the request. Do not send a package to the address on the original shipping label unless our support team confirms it as the correct return address.

After authorization, ship an eligible return within 7 calendar days using the instructions provided by our support team.

Refund Timing

After an approved claim, or after an authorized return is received and inspected, SOHIMI will issue the approved refund to the original payment method within 5 business days. Your bank or card issuer may need an additional 5–10 business days to post the credit.

If a confirmed refund has not appeared after that period, contact your bank or card issuer and then email [email protected] with your order number.