Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support-us@sohimi.com.

Please contact our Customer service at support-us@sohimi.com to get the return address.

Our Company Address:

19H MAXGRAND PLAZA NO.3 TAI, YAU STREET SAN PO KONG, KOWLOON, HONGKONG 999077 

Hygiene and intimate product returns

For hygiene and health protection reasons, intimate products, adult toys, and personal care items can only be returned if they are unused, unopened, and in their original sealed packaging with all hygiene seals intact.

We cannot accept returns or refunds for products that have been opened, used, unsealed, damaged, or are no longer in a resalable hygienic condition, unless the item is defective, damaged on arrival, or not as described.

EU customers may request cancellation before an item is fulfilled and may exercise their right of withdrawal within 14 days after delivery of the last item, provided the product remains unopened, unused, and sealed. Once you notify us of your withdrawal, please return the item within 14 days. We will process your refund within 14 days of receiving the returned item, including the cost of standard outbound shipping. Return shipping costs are covered by us. To initiate a return or cancellation request, please visit your account at https://account.sohimi.comhttps://account.sohimi.com.