Shipping, Packaging & Billing Privacy | Sohimi

Shipping at a Glance

• Local or regional delivery after dispatch: generally 2–8 business days.
• Cross-border delivery after dispatch: generally 5–20 business days.
• Shipping cost: calculated at checkout; any current free-shipping threshold is shown in the cart or at checkout.
• Packaging: product names and intimate item details are not printed on the outside of the package.
• Card or bank statement: a merchant or payment-processor descriptor appears instead of individual product names. Exact wording varies by payment method, processor, and issuing bank.
• Delivery problems: report a wrong, missing, visibly damaged, or non-functioning-on-arrival item within 7 calendar days after delivery.

Billing Privacy

What will appear on my card or bank statement?

Your card or bank statement shows a merchant or payment-processor descriptor rather than the names of the products in your order. Depending on the payment method, processor, and issuing bank, it may appear as SOHIMI, a shortened merchant name, or the payment provider's descriptor. We cannot guarantee the exact wording across every payment method.

If you do not recognize a charge, contact [email protected] with your order number, transaction date, and amount so we can help identify it.

Delivery windows are estimates and may change with inventory location, destination, carrier conditions, customs, or holidays. See the complete Shipping Policy.