FAQs

About Accounts and Orders

Do I have to provide my full address?

Can I enter more than one receiver name when placing the order?

How can I change the address information?

How can I get the order number?

Do I have to register and sign in before shopping with Sohimi?

Why can't I place my order successfully even if I followed the steps as the website shows?

How to track my order?

About Products

What do I need to consider when using it?

How do I use the product?

Are the products safe?

Do PVC products contain plasticizers?

What do I need to consider when using it?

Why does my toy smell?

Cleaning and Storage

Will it be loud when I use it?

Can I twist the toy?

Why does my product get a little hot?

How can I be sure I won't receive a product that has been used or contaminated?

How does Sohimi guarantee the quality of its products?

WHY IS THE PRICE OF SOHIMI SEX TOY LOWER THAN MANY ONLINE SEX SHOPS?

Shipping and Distribution

Delivery Time

Packaging

Shipping Fee

Which shipping company will deliver my order?

About the warranty

Warranty Period

In what case I can be eligible for warranty service

Order Cancellation and Returns

Can I cancel my online order?

Can I get a replacement if the product is defective?

Can I return the product?

When will I receive my refund?

Try Our Products for Free

How to try Sohimi products for free?

Why do you offer a free trial?