We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 


All our products are eligible for 30 days warranty from date of purchasing.

Within 30 days:

For the quality reason (damage, doesn’t work properly, etc.), customers must provide the proof of the defective to us (picture; video; etc.), we will send a replacement or issue the full refund to customers after approved.

For the other non quality reason, we provide 3 options to customers:

  1. Keep the product; we will refund 30% of the item price.
  2. Return the product and customers should be responsible for the shipping fee. The specific fee should be based on the express company you choose. We will refund you 60% of the item price after receipt.
  3. If you wish a replacement or other product, customers have to pay 50% of the new one.


Returns (if applicable)

You can return the product(Given the special nature of adult products, we cannot recall products that have been unpacked.) within 30 days. If there is a quality problem, you can get free return, if you don't want it, you have to pay the return shipping fee. To be eligible for a return, please send it back within 7 days. Your item must be unused and in the same condition that you received it, it must also be in the original packaging. We require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Refunds (if applicable)

The refund will be processed once the defective is approved or the after the reception of the returns. And a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support-us@sohimi.com.

Please contact our Customer service at support-us@sohimi.com to get the return address.